Reference

Our Terms, Your Rights, One Clear Document

Every account on dune55 operates under a defined set of conditions — who can access the platform, how your data is handled, and what happens when disputes arise.

Account Eligibility RulesPrivacy and Data PolicyJurisdiction-Dependent AccessPayment Terms for JazzCash, Easypaisa, RaastDispute and Contact Path

Explore the Lobby Read FAQ

What These Terms Actually Cover

dune55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms exist to define the relationship between dune55 and you, the account holder, with no ambiguity on either side. Access to the platform is conditional: it is available only where local law in Pakistan and your eligible region permits. If local law prohibits online account-based

1
gaming or sports wagering, these terms do not extend eligibility to you — it is your responsibility to verify your local legal standing before opening an account. For payment transactions processed through JazzCash, Easypaisa, or Raast, the terms covering settlement, reversal and dispute escalation apply from
2
the moment you confirm a transfer. Raast transfers clear through the State Bank of Pakistan's instant payment infrastructure, so reversals follow a different process than a standard JazzCash or Easypaisa mobile wallet transfer — each method has its own documented dispute path within your registered account.
3
Deposits are final once confirmed; withdrawal requests are subject to identity verification before funds are released. Any account action — including changes to your registered mobile number, wallet ID or email address — requires you to pass a one-time PIN verification before the change is saved.
4
These terms are updated when regulatory conditions change; the version date shown on this page is the one currently in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data on dune55 is stored under SSL encryption and is not shared with third parties outside of payment processing partners — specifically the rails that handle JazzCash, Easypaisa, and Raast transactions. Data retention periods are defined in the full privacy policy linked in your account settings; you can request a copy of your stored data or ask for a deletion review by submitting a written request through the in-account form.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the platform is used. You can review cookie settings from your browser at any time.

Data Retention

Account and transaction records are retained for the period required under applicable financial and platform compliance rules. The exact retention window is stated in the full privacy document.

Account Security

Every sensitive account change — registered number, wallet ID, withdrawal address — triggers an OTP sent to your registered mobile before the update is saved and applied.

Requesting Changes

To request a data correction, access your stored records, or initiate a deletion review, use the Policy and Legal Queries form inside Account Settings. Responses are issued in writing.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a specific question about how these terms apply to your account — a payment dispute, a data request, or a question about eligibility in your region — contact our support team through any of the channels below. Legal queries are handled separately from general account support; please mark your message as a policy matter so it reaches the right team without delay.

Live Chat Open the chat window from your account dashboard. State your query as a legal or policy matter and a dedicated team member picks it up.

Email Support Send a written legal query to our support email address listed in your account settings. Include your registered mobile number and the specific policy section in question.

In-Account Request Form Log in, go to Account Settings, and select Policy and Legal Queries. Submit your request there and track its status from the same screen.

Common Questions About These Terms

These are the questions we receive most often about the legal terms, your rights as an account holder, and how to act on those rights through your dune55 account.

Access depends on local law and is available only in eligible regions where it is permitted. Verify your legal standing under your local jurisdiction before opening an account.

You can request a copy of your stored data or submit a deletion review through the Policy and Legal Queries form in Account Settings. We respond to all such requests in writing.

Contact support via live chat or email and mark your message as a payment dispute. Provide your transaction reference number; each payment method has its own documented resolution path.

Data is shared only with the payment processing partners that handle JazzCash, Easypaisa, and Raast transfers. It is not sold or shared with unrelated third parties.

Go to Account Settings, select the field you want to update, and confirm the change with the OTP sent to your currently registered mobile number before it is saved.

Terms are updated when regulatory or operational conditions require it. The version date shown on this page reflects the current version; continued use of your account after an update constitutes acceptance.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoCricket Boundary Blast InfoRoulette Streak

Our Terms, Your Rights, One Clear Document

How We Handle Your Data and Account

How to Reach Us on Legal Matters

Common Questions About These Terms

01 Can I access dune55 from Pakistan?

02 What are my rights regarding the personal data dune55 holds?

03 How do I dispute a JazzCash or Easypaisa transaction?

04 Does dune55 share my account data with other parties?

05 How do I request a change to my registered mobile number or wallet ID?

06 When do these legal terms change, and how will I know?

Legal

Related pages

Related pages